Sunday, November 29, 2015

MoI: Measurement of Community Members’ Satisfaction with e-Smart Services

Abu Dhabi, United Arab Emirates - Wednesday, November 25th 2015 [ME NewsWire]

The Smart Government Program at the Ministry of Interior began implementing its survey program to measure community members’ awareness and their satisfaction with the e-smart services provided by the ministry via its website  and smart phone application UAE-MOI. This initiative aims to collect purposeful proposals and discussing the possibility of improving them; so as to enhance the delivery of the best services to customers.

As part of the program plan, the work team in charge of assessing community members’ awareness and their satisfaction with the e-smart services visited the Vehicles and Drivers Licensing Department Headquarters at the Abu Dhabi Police, and met with customers. The team members collected customers’ opinions with respect to the ministry’s e-smart services and their development proposals.

Lt. Colonel Faisal Mohammed Al Shimmari, Executive Director of the Smart Government at the Ministry of Interior, stressed the Ministry of Interior's keenness to further improve its e-smart services with a view to provide  services in an innovative manner and acquaint customers with the sophisticated service projects already achieved. “The ministry continues to adopt a comprehensive approach to promote its e-services via mass media and social media channels. This aims to facilitate access to the services to the widest range of customers in a smart and streamlined way. It has also made sure to establish performance indicators to measure services performance according to governmental standards and assess performance of the different service provision channels,” he said.

Lt. Colonel Al Shimmari called upon the public to avail of the new service and to submit their proposals and inquiries around the clock, so as to contribute to the development of services in accordance with their aspirations, by calling 8005000 or by emailing on said that the suggestions shall be studied by specialized teams at the ministry and included in the development process for current or future services.

The team was greeted upon arrival by Lieutenant Colonel Saif Hamad Al Zaabi, Vehicles Licensing Branch Manager at the Abu Dhabi Police. Lt. Colonel Al Zaabi emphasized the Ministry’s commitment to upgrade work performance and improve the e-smart services in the best possible way.

For his part, Jad Rammal, Team Leader, said that several workshops have been organized to measure the public’s satisfaction and awareness, according to the Smart Government Services standards for the Ministry of Interior’s services. “The program includes field visits to a number of police departments in the upcoming period to measure customers’ awareness and their satisfaction with the e-smart services offered to the public,” he explained.

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.


The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department

Abu Dhabi Police GHQ - Security Media

Chris Cron +971-(0)-50-666-4891



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