Thursday, December 15, 2022

Officeworks Leverages Rimini Connect™ for Browsers to Maintain Business-Critical Customer Support and Avoid Costly, Disruptive SAP Software Upgrade

 Following the retirement of the IE11 browser, Officeworks maintained smooth and continuous functionality of critical CRM and customer support systems which relied on the browser

(BUSINESS WIRE)--Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a Salesforce partner, today announced that Officeworks has leveraged Rimini Connect™ for Browsers, part of the Rimini Connect™ suite of integration and interoperability solutions, to help the company maintain stability of its core functions in the wake of the retirement of Microsoft Internet Explorer 11 (IE11).

As Australia’s leading retailer of office products, supplies, furniture, technology, and education resources, Officeworks is committed to “making bigger things happen for its customers.” It relies on its SAP CRM and ERP solutions for everything from customer support to online orders and more. Through collaboration and partnership with Rimini Street, Officeworks has been able to extend the lifecycle and maximize returns on its core SAP solutions.

Officeworks was able to avoid a costly, disruptive upgrade to its core SAP ERP system and could continue along its own, custom IT roadmap, ensuring a more versatile functionality than what was available to system users who relied on IE11 for business-critical customer support and CRM functionality.

“Many organizations in Australia and around the world face the same issue when critical functionality is affected by changes of various technologies or hardware,” said Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street. “Officeworks worked closely with Rimini Street to ensure the business was not affected by the retirement of a technology that its key CRM and customer support teams required. In doing so, the company was able to stay on track with its strategic, innovative projects that benefit its customers while avoiding costly SAP upgrades.”

Future-Proofing Technology Investments in Collaboration with Rimini Street

In 2021, Microsoft announced that it would retire IE11. Officeworks’ SAP system was only certified to be accessed through IE11, which meant the retailer needed an alternative browser to effectively continue using its core CRM system, or risk the potential of having its Call Center and Online Customer Support unable to assist customers once IE11 retired.

Officeworks had to solve the problem of how to maintain stability, while simultaneously providing customer support center team members and others who relied on the SAP CRM, an almost invisible and uninterrupted transition of its system functionality. The company determined that a comprehensive upgrade was not an economically viable option to resolve the issue. It then engaged Rimini Street and made the decision to extend its software support and services solutions and implement Rimini Connect for Browsers. Following rigorous testing and bespoke adaptations to the solution that were necessary to meet the unique needs of Officeworks’ environment, the implementation was completed before IE11 was retired.

“With Rimini Street, Officeworks is protected against current and future browser compatibility challenges and able to achieve the same functionality it needed to experience, but through other browsers such as Chrome or Edge,” said Michael Howard, chief operating officer, Officeworks. “Now we can rest assured knowing our internal team members are no longer impacted in their ability to serve our valued customers due to browser related obstacles.”

Rimini Connect for Browsers is part of the Rimini Connect suite of proven and proactive integration and interoperability solutions that allows for easy resolution of continuously changing integration and interoperability requirements. Clients can modernize and innovate their technology environment and extend and increase the lifetime value of their enterprise software products by keeping applications and databases compatible and integrated—now and in the future—with each other, and with elements in the technology stack, from the operating systems to the browsers.

For more information, please visit Rimini Connect™ for Browsers.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, over 4,900 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI)

Forward-Looking Statements

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These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; the impact of our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the discontinuance of LIBOR and transition to any other interest rate benchmarks; the duration of and economic, operational and financial impacts on our business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the pandemic; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends, including inflation, rising interest rates and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates and the industries in which our clients operate; the evolution of the enterprise software management and support landscape facing our clients and prospects and our ability to attract and retain clients and further penetrate our client base; catastrophic events that disrupt our business or that of our current and prospective clients, including terrorism and geopolitical actions specific to an international region; adverse developments in and costs associated with defending pending litigation or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements, including under our credit facility; our ability to maintain an effective system of internal control over financial reporting and our ability to remediate any identified material weaknesses in our internal controls; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate reserves for tax events; competitive product and pricing activity; challenges of managing growth profitably; customer adoption of our products and services, including our Application Management Services (AMS) offerings, in addition to other products and services we expect to introduce in the future; the loss of one or more members of Rimini Street’s management team; our ability to attract and retain qualified employees and key personnel; uncertainty as to the long-term value of Rimini Street’s equity securities; the effects of seasonal trends on our results of operations, including the contract renewal cycles for vendor supplied software support and managed services; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy and data protection regulations; and those discussed under the headings “Risk Factors” and “Cautionary Note About Forward-Looking Statements” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 2, 2022, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. 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Janet Ravin

Rimini Street, Inc.

+1 702 285-3532

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